Professional Care
Professional Care
We provide the care to keep your WordPress website up to date, secure and on line. giving you peace of mind!
Once your WordPress website is up and running, who looks after the geeky bits while you’re running your business?
Who looks after all the back end bits to keep your website up to date and secure?
Let Us Care For Your WordPress Website
It’s important that your WordPress website be maintained with regular updates, security checks & optimization.
During the last year, WordPress released over 30 upgrades. Plug ins (eg shopping carts, sign up forms etc), apart from having their own upgrades also need to be checked after each WordPress upgrade to ensure that everything on the website still works the way it’s meant to.
When one client who hadn’t updated their theme for 9 months went to do an update, they found that their website no longer worked. All of their content had to be copied and the site rebuilt.
And just as your computer files need to be regularly back up (because you are doing that, aren’t you?), so does your website. Then if something does go wrong, your website can be easily rebuilt.
All of this takes time and you have more than enough to do with running the rest of your business.
We care for your WordPress website so that you don’t have to!
We host on servers that are appropriate for where your customers are based ie Australia, USA, Europe and Asia. This is important as it impacts how quickly your website pages display. This is a factor in how Google ranks your website.
We also offer other management options, you can choose the best approach for you.
- Hosting (We design, build and host your website & email, with weekly backups*, you manage updates & content.)
- Care (Includes Monthly updates, backups* & security, you manage your content.)
- Care + (Includes all updates, backups*, security & SEO, you manage your content.)
- or Tell Us What You Need
* All backups are stored in Amazon S3 storage for security, away from the website servers, and quick access if required for recovery.
Security
The majority of website hacks take advantage of out-dated WordPress, themes or plugins. Keeping everything up to date and implementing a few extra security measures, reduces the risk of your website being compromised.
Performance
If the performance of your website is slow, it can potentially impact sales, reduce your search engine rankings and even lose customers/visitors. Outdated or unsupported plugins & image sizes can influence your website’s performance.
Investment
You have your business to manage and it takes time to keep your site running smoothly. On going management reduces the chances of your site failing or needing major repairs. You’ve invested $’s in your website … let us help you protect your investment.
WordPress
“Simple” Care
AU $198 Inc GST per Quarter
$2.20 per Day
WordPress Updates
(Monthly)
WordPress Security Updates
(As Available)
Theme & Plugin Updates
(Monthly)
Security Plugins
Installation & Monitoring
2 Factor Authentication
For Logins (Optional)
Image Optimisation
for Faster Page Load Times
WP Database Optimisation
WordPress Backups
Weekly & Pre / Post Updates
Daily cPanel Backups
Website & Emails
Only Available on Elegant Websites
Hosting
SEO (Search Engine Optimisation)
30 Minutes of General Support & Design
Updates Each Month
Includes Elegant Websitesl Hosting
Account
Available on Third Party
Hosting Services
WordPress
“Complete” Care
AU $297 Inc GST per Quarter
$3.30 per Day
WordPress Updates
(Monthly)
WordPress Security Updates
(As Available)
Theme & Plugin Updates
(Monthly)
Security Plugins
Installation & Monitoring
2 Factor Authentication
For Logins (Optional)
Image Optimisation
for Faster Page Load Times
WP Database Optimisation
WordPress Backups
Weekly & Pre / Post Updates
Daily cPanel Backups
Website & Emails
Only Available on Elegant Websites
Hosting
SEO (Search Engine Optimisation)
30 Minutes of General Support & Design
Updates Each Month
Includes Elegant Websitesl Hosting
Account
Available on Third Party
Hosting Services
WordPress
“Complete” Care + SEO
AU $595 Inc GST per Quarter
$6.60 per Day
WordPress Updates
(Monthly)
WordPress Security Updates
(As Available)
Theme & Plugin Updates
(Monthly)
Security Plugins
Installation & Monitoring
2 Factor Authentication
For Logins (Optional)
Image Optimisation
for Faster Page Load Times
WP Database Optimisation
WordPress Backups
Weekly & Pre / Post Updates
Daily cPanel Backups
Website & Emails
Only Available on Elegant Websites
Hosting
SEO (Search Engine Optimisation)
60 Minutes of Support & Design
Updates Each Month
Includes Elegant Websites Hosting
Account
Available on Third Party
Hosting Services
Hosting Account Features
Add-on Domains |eMail Accounts & Email Support | 5Gb Storage | Unlimited Bandwidth | cPanel Access | Daily cPanel Backups Website & Emails
FREE Let’s Encrypt SSL Certificate
Care Plan FAQs
Am I locked into a contract?
No! We are all about building a relationship with you.
While we would hate to see you go, we know financial needs weigh on many business decisions and don’t want to lock anyone in … all of our website care plans are contract-free, so you may cancel at any time.
To cancel, simply send us an email and let us know. We’ll immediately stop your next payment and you’ll continue to receive your website care plan benefits until the end of the period for which you’ve paid. After that your Care plan features will be removed.
What happens if something goes wrong?
Our website Care plans are based on preventative care.
We cannot promise that your website will not be hacked, goes down, breaks, etc., but we can promise that we will do everything in our power to prevent it, as well as assist in the cleanup and restoration of the website with one of our backups.
We’ll be there to resolve the issue, and if necessary restore the site from a backup as quickly as possible.
What does my 30 / 60 minutes of support cover?
Your monthly support & design time can be used for content update requests and small design improvements, these are the most common requests. However your 60 minutes can be used for any task you need, such as more complex theme or stylesheet (design) changes, new form creation, changes to existing forms, posting blogs, social media posts, email assistance, email marketing/newsletters etc.
Note: Unused time does not carry over into the next month.
Does unused support & design hours roll over?
The monthly time allocation is there to ensure that resources are available during the month, therefore it does not roll over.
Care plan support & design update requests receive priority attention.
What if I need additional support time?
If you have an update or change that requires more than your Care plan support time we evaluate requests on an individual basis. We will discuss the work with you, prepare a full proposal and submit a fixed quote for you to approve separately from your Care plan. This is all you will pay!
Payment for the additional support proposal/quote is a Deposit of 50% and the Balance upon completion of the work.
Can I just simply pay for additional support hours?
Yes! If you need additional support hours let us know and we can work out the best plan for you.
Ad-Hoc Support Hours
Charged at our standard rate of AU$120 Inc GST per Hour.
Minimum charge of 1 hour and then charged in 30 minute blocks.
Pre-Paid Support Hours
You purchase “pre-paid” support hours, in blocks of 5 hours, these never expire, at a reduced rate of AU$100 Inc GST per Hour.
These are monitored and additional work allocated in 15 minute blocks.
The benefits of “pre-paid” support hours is a reduced rate and time is allocated in 15 minute blocks, rather than 1 hour minimum & 30 minute blocks.
Can I have a Care plan if my website was not built by Elegant Websites For You?
Our website Care plans were developed for websites we build, however we welcome a relationship with new clients who are looking for a Care plan to provide that additional level of support for their website.
Firstly we undertake an evaluation, our website health check, of your current website to better understand how it was built, and to identify any potential issues if the site hasn’t been updated regularly. The website health check includes a 30-minute review call and a website evaluation report.
The evaluation report will include a list of the issues which need attention, suggestions for improvements, our recommendations and an outline any of costs that may be required to prepare your website for a Care plan.
If we proceed with a Care plan, we commence the regular cycle of full backups of the website, perform all of the necessary updates and connect our monitoring tools to start caring for your website.